AI is a Co-Pilot, Not the Pilot: Where Lenders Should Draw the Line

The mortgage industry has never been short on buzzwords. In the 2000s it was automation. In the 2010s it was digital transformation. Today, it’s AI.

There’s no doubt artificial intelligence has incredible potential. From analyzing borrower data to suggesting next steps in a loan file, AI can streamline workflows in ways that would have taken years of manual process redesign. For lenders already stretched thin, that kind of efficiency is tempting.

But here’s the reality: efficiency doesn’t build trust. People do.

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