What Borrowers Actually Expect From the Mortgage Process
Buying a home is one of the most significant financial decisions most people will ever make. And for a lot of borrowers, the process of getting a mortgage still feels harder than it should.
That disconnect matters more now than it used to. Most borrowers do not spend weeks comparing lenders. They form an impression quickly, often within the first few interactions, and make a decision from there. The lenders who understand what borrowers are looking for during that window earn the business. Those who do not tend to find out after the fact.
So what are borrowers actually expecting right now?