The Line Next-Gen Loan Officers Won't Cross
Next-gen loan officers are some of the most enthusiastic adopters of new technology in the industry. They're comfortable testing new tools, quick to pick up new software, and generally the first ones pushing their teams toward something faster or more automated.
That makes one thing stand out. The same LOs who are the most pro-technology are often the most protective of one specific part of the job: the borrower relationship.